Zoom Contact Center
5 Frameworks 2 TPRMby Zoom
Omnichannel contact center.
Pricing
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Compliance
15
Controls
5
Frameworks
Pricing
Quote
Compliance
5
15 controls mapped
TPRM Resources
2
1 Trust
About Zoom Contact Center
TPRM Resources
2 security & compliance resources
1
Trust
1
Docs
Top Compliance Frameworks
PIC DSS
3 controls • 0 full, 0 partial
3
SOC 2
2 controls • 0 full, 0 partial
2
GDPR
5 controls • 0 full, 0 partial
5
COBIT
1 controls • 0 full, 0 partial
1
CIS IG3
4 controls • 0 full, 0 partial
4
AI-Generated Suggestions
These compliance mappings are AI-generated suggestions, not validated assessments. They indicate potential relevance between this tool and compliance controls. Always verify with a qualified compliance professional before making audit decisions.
Total Controls
15
Frameworks
5
Full Coverage
0
Avg Confidence
67%
| Control ID | Title | Coverage | Confidence | Actions |
|---|---|---|---|---|
| OM-2 |
Processing capacity is monitored monthly by management to ensure that current system performance meets operational requirements. |
Partial | 70% | Login |
| OM-9 |
Client incidents, if any, are reported by clients through the client portal or Jira ticketing system to ensure consistent tracking and resolution. |
Partial | 65% | Login |
| Control ID | Title | Coverage | Confidence | Actions |
|---|---|---|---|---|
| GV.RR-02 |
GV.RR-02: Roles, responsibilities, and authorities related to cybersecurity risk management are established, communicated, understood, and enforced |
Partial | 70% | Login |
| GV.RR-04 |
GV.RR-04: Cybersecurity is included in human resources practices |
Partial | 65% | Login |
| RS.AN-03 |
RS.AN-03: Analysis is performed to establish what has taken place during an incident and the root cause of the incident |
Partial | 70% | Login |
| RS.AN-06 |
RS.AN-06: Actions performed during an investigation are recorded, and the records' integrity and provenance are preserved |
Partial | 65% | Login |
| RS.AN-08 |
RS.AN-08: An incident's magnitude is estimated and validated |
Partial | 65% | Login |
| Control ID | Title | Coverage | Confidence | Actions |
|---|---|---|---|---|
| 61 |
Expands the Solvency II framework to address digital resilience in insurance. |
Partial | 70% | Login |
| Control ID | Title | Coverage | Confidence | Actions |
|---|---|---|---|---|
| 15.2 |
Establish and Maintain a Service Provider Management Policy |
Partial | 70% | Login |
| 15.5 |
Assess Service Providers |
Partial | 65% | Login |
| 17.3 |
Establish and Maintain an Enterprise Process for Reporting Incidents |
Partial | 70% | Login |
| 17.4 |
Establish and Maintain an Incident Response Process |
Partial | 65% | Login |
2
Total
1
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Trust Center & Security
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