Tool Categories

AI Tools and Agents

Tools that control which applications can run on endpoints using allowlisting, blocklisting, and ringfencing

IT asset tracking and inventory

Workflow automation, scripting, and task automation tools

Data backup, recovery and business continuity solutions

MSP billing automation and quoting tools

Data analytics, reporting, and business intelligence platforms

Solutions for managing business operations, processes, and administration

Tools for general business productivity, office automation, and workflow efficiency

Change Management

Cloud cost optimization and governance

Team messaging and video conferencing

Governance, risk, and compliance tools

Configuration Management

Customer relationship management and sales automation platforms

A comprehensive suite of security solutions that protects users, devices, data, and cloud environments through threat prevention, detection, response, recovery, and compliance-focused risk management.

Data protection and compliance

Content filtering and DNS-based threat protection

Email filtering, anti-phishing, and email threat protection

Tools that monitor, maintain, and secure endpoints and network infrastructure, including remote management capabilities.

Antivirus, endpoint detection and response solutions

Field service scheduling, dispatch, and management

MFA, SSO, and identity governance

Integration platforms and automation

Knowledge base and documentation platforms

General IT management and administration tools

M365 backup, security, and management

Mobile and endpoint device management

Used to map out client networks

Network discovery, monitoring, and management

Firewalls, network security appliances, and perimeter protection

General IT tools and solutions

Password vaults and privileged access management

Automated patching and vulnerability management

Privileged Access Management (PAM) is a security control that governs, monitors, and audits the use of administrative and elevated privileges. PAM solutions help organizations enforce least-privilege principles, reduce the risk of unauthorized system changes, and provide detailed records of privileged activities to support security, compliance, and cyber insurance requirements.

Ticketing, billing, project management and service desk tools

Tools for remotely monitoring and managing IT infrastructure

Remote desktop and support tools

Cloud-only backup tools for SaaS platforms like Microsoft 365, Google Workspace — distinct from full BDR

Tools that manage the hardening of system configurations to align with recommended security policies.

Phishing simulation and employee security training

Managed detection and response, XDR platforms

IT service desk, ticketing, and help desk solutions

Security information and event management

Supply Chain Management

This is a test cat

Desktop virtualization and DaaS

Voice over IP and unified communications

Vulnerability scanning and assessment

Zero Trust Network Access (ZTNA), Software-Defined Perimeter (SDP), and Zero Trust Architecture solutions. Modern access control replacing traditional VPNs with identity-based, application-level access.

Tools and platforms for incident response planning, playbook management, and security incident coordination

Platforms for running security tabletop exercises, breach simulations, and incident response drills