ITIL

ITIL

Best practices for IT service management with a focus on value creation and service delivery.

Showing 24 controls

ITIL-3739 Board of directors/Exec team

How does the board monitor the organization's compliance with relevant cybersecurity regulations and standards? (Monitoring compliance with regulations)

The goal is to ensure that appropriate safeguards are in place and effective.

ITIL-3746 Board of directors/Exec team

Are regular internal or external cybersecurity audits or assessments conducted, and how are the findings communicated and addressed? (Frequency and follow-up on cybersecurity audits)

The goal is to ensure that appropriate safeguards are in place and effective.

ITIL-3747 Board of directors/Exec team

How are IT systems monitored, maintained, and protected against potential failures? (IT Systems Failure)

The goal is to ensure that appropriate safeguards are in place and effective.

ITIL-3748 Board of directors/Exec team

How frequently are the organization's cybersecurity policies, procedures, and controls reviewed and updated? (Frequency of policy and control updates)

The goal is to ensure that appropriate safeguards are in place and effective.

ITIL-3749 Board of directors/Exec team

What measures are in place to mitigate the risk of supply chain disruptions? (Supply Chain Disruption)

The goal is to ensure that appropriate safeguards are in place and effective.

ITIL-3751 Board of directors/Exec team

How frequently does the board receive updates on the organization's current cyber threat landscape and potential vulnerabilities? (Frequency of threat landscape updates)

The goal is to ensure that appropriate safeguards are in place and effective.

ITIL-3754 Board of directors/Exec team

What measures are in place to assess and manage cybersecurity risks at the organizational level? (Existence and effectiveness of risk assessment measures)

The goal is to ensure that appropriate safeguards are in place and effective.

ITIL-3755 Board of directors/Exec team

What strategies are implemented to attract and retain key talent in a competitive market? (Talent Acquisition and Retention)

The goal is to ensure that appropriate safeguards are in place and effective.

ITIL-3758 Board of directors/Exec team

How does the organization ensure that employees receive adequate training on cybersecurity risks and best practices? (Employee training on cybersecurity)

The goal is to ensure that appropriate safeguards are in place and effective.

ITIL-3759 Board of directors/Exec team

How does the organization monitor and ensure compliance with relevant regulations? (Regulatory Compliance Failure)

The goal is to ensure that appropriate safeguards are in place and effective.

ITIL-3738 HR

How likely is the HR department to face operational disruptions due to HR system failures or inadequate HR technology infrastructure

The goal is to ensure that appropriate safeguards are in place and effective.

ITIL-3740 HR

How likely is the HR department to experience a significant data breach or unauthorized access to employee data?

The goal is to ensure that appropriate safeguards are in place and effective.

ITIL-3741 HR

How likely is the HR department to face risks related to improper handling of employee relations issues or ineffective conflict resolution?

The goal is to ensure that appropriate safeguards are in place and effective.

ITIL-3743 HR

How likely is the HR department to face compliance risks associated with evolving labor laws and regulations?

The goal is to ensure that appropriate safeguards are in place and effective.

ITIL-3753 HR

How likely is the HR department to encounter risks related to talent shortages or difficulty in attracting skilled candidates?

The goal is to ensure that appropriate safeguards are in place and effective.

ITIL-3750 Sales/Marketing

How is the sales team supported and trained to effectively handle sales objections and negotiations? (Sales Objections and Negotiations)

The goal is to ensure that appropriate safeguards are in place and effective.

ITIL-3752 Sales/Marketing

How does the organization manage the risk of fluctuating sales performance? (Sales Performance Fluctuation)

The goal is to ensure that appropriate safeguards are in place and effective.

ITIL-3757 Sales/Marketing

What measures are in place to protect and manage the risk of data breaches or unauthorized access to sales-related information? (Sales Data Security)

The goal is to ensure that appropriate safeguards are in place and effective.

ITIL-3760 Sales/Marketing

What measures are in place to mitigate the risk of losing key clients or accounts? (Client Loss)

The goal is to ensure that appropriate safeguards are in place and effective.

ITIL-3742 Staff

What measures are in place to protect sensitive employee and customer data from unauthorized access or data breaches? (Data Security and Privacy)

The goal is to ensure that appropriate safeguards are in place and effective.

ITIL-3744 Staff

What measures are in place to address the risk of employee misconduct or non-compliance with policies and regulations? (Employee Misconduct)

The goal is to ensure that appropriate safeguards are in place and effective.

ITIL-3745 Staff

How does the organization manage the risk of employee turnover and its impact on business operations? (Employee Turnover)

The goal is to ensure that appropriate safeguards are in place and effective.

ITIL-3756 Staff

How does the organization ensure that employees are adequately trained and aware of security best practices to mitigate the risk of security incidents? (Security Awareness and Training)

The goal is to ensure that appropriate safeguards are in place and effective.

SACM-01 whois

Maintain a configuration management system (CMS) that includes all relevant configuration items.

Desired outcome.